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DELIVERY INFORMATION

 

 

We use Royal Mail for our shipping services on orders weighing under 2 kg. Orders over 2 kg in weight will be shipped via a courier service.

All products ordered by 3pm are shipped out the same business day.

There is no shipping on Saturday - Sundays or on bank holidays so orders placed after 3pm on a Friday will be shipped the following Monday or the next working business day.

VapeHit will ship ordered item(s) by the Royal Mail standard first class service. Customers at checkout can opt to choose the recorded(signed for) post or the 'Next Day' service as preferred. VapeHit recommend that customers choose the Royal Mail 1st Class recorded(signed for) delivery option in order to be able to track any ordered item(s).

We can offer the Royal Mail Special Next Day delivery service. The Royal Mail Special Next Day delivery service is available for orders placed between Monday and Thursday received before 3pm (excluding any public or bank holidays).Orders received after 3pm on a working day will be processed for dispatch on the next working day, we will however aim to dispatch any orders received even received after 3pm up until the days goods are released for dispatch wherever feasibly possible. Orders for Special Delivery placed on a working Friday may arrive on the Saturday or will arrive on the next working day according to your local Royal Mail postal service. For a guaranteed Special Delivery to be received on a Saturday please contact us first on the Friday before 3pm (additional charges may apply).

Designated Location

You can add a different location for delivery (such as a work address or neighbour) in your account, this will be other than your billing address. Once added you can choose either address during checkout.

You can add specific instructions for the delivery of your order which will printed with the label at the front of your package. This can be any information such as to guide the post person to the delivery location, to advise a bell is not working, or if the resident has a disability.

If we have received specific comments for delivery from a customer during checkout to leave their packet in a preferred designated location we will add the note to the delivery label for the attention of the post person to fulfil. All Orders over the value of £30.00 or ordered with the 'Special Next Day' service will be sent by a signed for delivery service and will require a signature upon delivery. It will be at the discretion of the post person if they leave the item in any designated area or not as they are required to take a signature. Post persons will not call any specified contact telephone number.

If you do not want a order signed for and prefer it to be dispatched via the FREE standard Royal Mail 1st class postage please specify this in comments during checkout (this may affect any arising claims process read further below)

Delivery Charges and Delivery Times:

FREE Delivery - UK Standard Royal Mail 2nd class post: (Average 2 - 5 Days)  orders over the value of £10.00

Optional delivery upgrades available during checkout, see further below.

FREE Delivery - UK Standard Royal Mail 1st class Signed For: Average (1 - 3 Days)  orders over the value of £30.00

Will be dispatched via this service unless otherwise specified on the product page. 

Please NoteThis signed for service may also be automatically applied to orders under the value of £30.00 at our discretion.

(This Free service can be amended to the standard non-signed for 1st class post if alternative instructions are given)

UK Royal Mail 1st Class Post: £2.00 (Average 1 - 3 Days) for each product order under the value of £10.00

Optional delivery available during checkout if you specifically require a non signed-for service. You can choose to upgrade to this delivery option if your order is below £30.00 in value.

UK Royal Mail 1st Class Signed For Post: £3.00 (Average 1 - 3 Days) for each product order.

Optional delivery available during checkout if you specifically require a signed-for service. You can choose to upgrade to this delivery option if your order is below £30.00 in value.

Special Next Day UK Delivery: £6.50 (next day) Orders to be placed between Monday to Thursday before 3pm on the website. 

Please Note: Orders placed after 3pm on a Friday or on Saturday/Sunday will be dispatched on the Monday or the next working day (subject to availability). Orders placed requesting for Next Day delivery service on a Friday will be dispatched out for delivery however we cannot confirm you will receive the order the Next Day (falling on the Saturday). Royal Mail may attempt to deliver the order on the Saturday but please note that this service if requested after 3pm on a Thursday will be scheduled for dispatch on the Friday and is guaranteed by Royal Mail to be delivered on the next working day (Monday).

Saturday Special Next Day UK Delivery: £11.50 (next day) Orders to be placed on Friday before 3pm on the website. 

Please Note: Orders placed after 3pm on a Friday or on Saturday/Sunday will be dispatched on the Monday or the next working day (subject to availability). Use this option for orders after 3pm on Thursday or on a Friday if you realise that you are running short on supplies and urgently require a delivery which will be guaranteed to be delivered on the Saturday. Orders placed requesting for this Special Saturday Guaranteed delivery service which are received after 3pm on the Friday will be dispatched out for delivery on the next working day (Monday or the day after any national holiday).

EuropeStandard Unsigned For£4.00 (3-4 days) however, please allow up to 15 working days for your order to be received.

EuropeSigned For£10.00 (3-4 days) however, please allow up to 15 working days for your order to be received.

 

Zone 2: Unsigned For: £6.00 (5-10 days) however, please allow up to 25 working days for your order to be received.

Zone 2Signed For: £12.00 (5-10 days) however, please allow up to 25 working days for your order to be received.

 

Zone 1: International shipping track and trace:  £14.00 (1-7 Days) however, please allow up to 25 working days for your order to be received.

We aim to deliver our products to you around the globe, however there may be some countries which we cannot currently deliver to. Please check with the relevant department in your country that you are able to receive any products purchased from our website and are suitable in accordance to the laws and regulations of entering your country before ordering.

PLEASE NOTE: DUE TO RESTRICTIONS WE CURRENTLY CANNOT SEND ANY TYPE OF LITHIUM BATTERY BY INTERNATIONAL/AIRMAIL SERVICES,  WE CAN ONLY SEND TO LOCAL RESIDENTS WITHIN THE UK.

postal zones

Enjoy our Prompt Service

We understand that speed can be of the utmost importance when ordering your item(s). We will always aim to offer a prompt service and delivery of your purchased goods. We are always dedicated in aiming to dispatch your item(s) the same day, this can generally be achieved if your order is processed before 3pm Monday to Friday. We do not dispatch items on a weekend, however if feasible we will always aim to dispatch any items via Royal Mail on the morning of a Saturday too.

Once your order has been dispatched, we will send you confirmation via email.

VapeHit take care to abide by the Distance Selling Regulations (DSRs), and we always act in good faith once your order has been received to complete the shipping of your item(s). VapeHit take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company such as Royal Mail. Once an item has been successfully dispatched from VapeHit it is the responsibility of Royal Mail or the respective shipping company.

VapeHit will however, at our discretion, agree to re-send item(s) lost in the postal service to you at no cost after 14 days. Please be aware that VapeHit are acting in good faith and are providing this replacement policy to offer our valued customers the very highest level of service, and to save our customers the inconvenience of having to wait 28 days as in the Royal Mail claims process.

We appreciate your continued custom and sincerely hope that you never experience any shipping problems, so please understand that we as a company uphold the highest standards of service but we can on occasion be let down by the postal services we require of third party companies. Royal Mail do provide minimum insurance to cover all of our products so if you find your parcel lost or damaged please do not worry just send us an email and we will do our best to assist in resolving this for you. If you have any questions regarding deliveries please email us.

 

Delays in receiving your order:

Free deliveries will be sent via the Royal Postal service. The average delivery times stipulated above are generally the time scales within which Royal Mail will tend to deliver your order by. Royal Mail do advise that the average delivery times are by no means guaranteed. By placing your order via a standard Royal Mail service you are accepting extended delivery times may be possible, however generally Royal Mail do provide a good service and in the vast majority of deliveries which we send they are received by customers well within the average times scales mentioned above.

In the event that your ordered items are delayed with the Royal Mail Network, you are requested to wait up to 10 working days for your items to arrive. Should such a situation arise with your ordered items, only after this waiting period will we be able to authorise a claim against your delivery and re-dispatch your ordered items out to you again. You may also request a refund for your goods should you wish after the waiting period has been met.

For any urgent or guaranteed deliveries we do advise to please choose the option for 'Next Day' delivery service during checkout to avoid any delays.

Shipping Delays / Claims

If you have recently placed an order with us and have chosen Standard or Recorded Delivery please allow up to 10 days before contacting us. This is to ensure that Royal Mail have a sufficient amount of time to deliver your parcel. 

For any item received damaged or with missing items, please contact us by email at info@vapehit.com with the details. You will be required to keep hold of all the packaging for use with any photographic evidence we (or Royal Mail) may require off you in order to support your claim.

We will always look to prioritise an order where feasible for it to be sent by a signed for service. This is the preferred service by PayPal in confirming dispatch of your item and to process claims of non-delivered items. If you have requested an order not to be signed for and to be alternatively dispatched via a FREE standard Royal Mail service then you will automatically waive your right to any claim against us for the non-delivery of an item as we are no longer able to verify receipt of delivery - you can however still make a claim directly with Royal Mail for the non-delivery and we will support you with any documentation you will require with your claim against them.

Third Party Services

It disappoints us when any customer experiences a delay in receiving their order. We do apologise in advance for any inconvenience caused if you have been unfortunate to experience a delay in receiving your item(s) and we appreciate your patience with us whilst your item is been processed for delivery.

We do hope that you can appreciate we are required to use third party services to deliver our customers' orders and as much as we endeavour to dispatch your order out on schedule we have no control over any third party services which we use. However we would like to reassure you that such occurrences are very rare and the vast amount of orders we dispatch out are promptly delivered

If your order has been sent via Royal Mail standard 1st or second class post (non-signed for) then these will not be trackable.

If your order has been sent via Royal Mail 1st / 2nd class post or via the 'Special Next Day' delivery service then you can track the progress of your order online at:

Royal Mails website (Click to be re-directed)

You will require your barcode/tracking details which will have been sent to you via an email notification upon dispatch. Enter these details and click 'Track item' from Royal Mail's website to view the status.

If an item is too large to fit through the letter box or requries a signature and there is no resident to accept the parcel then Royal Mail will leave you with a 'something for you' card. Please use this card to view details on how you can re-schedule a new delivery or to find details on how to collect the parcel from your nearest Royal Mail collection point.

Payments: 

We charge in advance for all the products ordered, and goods will be only dispatched provided the payment has cleared. We have a few options for payment but if you would like to do a bank transfer or cheque payment please email us first.

We use PayPal as our payment system provider. We can accept payments online and we can accept all types of debit and credit cards via PayPal. If you have any payment related queries please do not hesitate us to contact us.

International users please use PAYPAL for your purchase.

an order where feasible for it to be sent by a signed for service. This is the preferred service by PayPal in confirming dispatch of your item and to process claims of non-delivered items. If you have requested an order not to be signed for and to be alternatively dispatched via a FREE standard Royal Mail service then you will automatically waive your right to any claim against us for the non-delivery of an item as we are no longer able to verify receipt of delivery - you can however still make a claim directly with Royal Mail for the non-delivery and we will support you with any documentation you will require with your claim against them.